The four steps
Send a bill
A recent bill gives us your meter numbers, usage and contract end date. You sign a Letter of Authority so we can speak to retailers.
To get quotes for you, we may ask you to sign a Letter of Authority. It lets us request your account, billing, meter and usage information from retailers, distributors and metering providers, and speak with them on your behalf. You can withdraw it at any time by telling us in writing.
We tender
We request prices from retailers on our panel for the term and start date that suit you.
We compare offers from the retailers on our panel. Our panel may not include every retailer or every product available in the market. If you’d like to know which retailers we approached for your quote, just ask.
Your first set of quotes usually arrives within 24 hours.
You choose
We send a side-by-side comparison with usage rates, supply charges and contract terms. No pressure to sign.
We will only arrange a new contract or switch with your consent. There is no obligation to accept any offer we present.
Quotes are based on the information and market prices available at the time. Retailers may change or withdraw an offer before it is accepted.
We manage it
We handle the switch, check your first bills, and come back before your renewal window opens.
Contract start dates are estimates and depend on the retailer, your distributor and your meter.
You have one named account manager for your contract, and we remind you before your renewal window opens.
How we are paid
Our services are free for your business. We are paid by the retailer when a contract we arrange starts or renews. This payment may be factored into the rates offered to you. You can ask us at any time how we are paid for a particular contract.
If we ever agree to charge you a fee for a specific service, we will tell you in writing before we start the work, and nothing will be charged without your agreement.