Common questions

Yes. Our service is completely free for your business. We’re reimbursed by the electricity and gas retailers, so you never receive a bill or pay a fee to us, whether or not you decide to switch.

A recent bill for each supply is usually enough. It shows your meter identifiers (NMI for electricity, MIRN for gas), your usage and your current retailer. We’ll also ask you to sign a Letter of Authority so retailers can share your details with us.

No. Most retailers let you agree a new contract months before your current one ends, and prices can move a lot in that time. Get in touch as soon as you know your end date and we’ll plan the best time to tender.

If your contract ends and you haven’t agreed a new one, or you move into premises without a contract, you’re usually put on your retailer’s standing offer or rollover rates. These are often much higher than a market contract. We can usually get you onto a better deal quickly.

No. Your local network still delivers your electricity and gas through the same poles, wires and pipes. Only the retailer billing you changes.

Yes. For sites using over 100 MWh a year, and for multi-site and multi-state businesses, we look at fixed, flexible and spot-linked strategies, network tariffs, and bill validation, as well as the headline rate.

We work with businesses in NSW, VIC, QLD, SA, TAS and the ACT, including multi-site businesses operating across several of these. We don’t currently cover WA or the NT.